Privacy Policy

This policy explains what information Simplify & Sell collects when you buy or sell on the site, why we collect it, and who we share it with. It goes with our Terms of Service. We don't sell your personal information.

What we collect

• Account: your name, email address, a verified phone number, and how you signed in (email, Google or Apple).
• Payment: your card is held by our payment processor, Stripe. We see only its brand, last four digits and expiry.
• Location: the ZIP code and travel distance you choose, to show sales near you.
• Activity: your bids, watchlist, saved searches, questions to sellers, wins, invoices, pickup bookings, and problem reports.
• Pickup: when you collect an order, the time and your signature on the pickup receipt.
• Resale certificates you upload to buy tax-exempt.
• Sellers: business details, team members, consigners, sale addresses, and the photos and descriptions you upload. Bank details and identity checks go straight to Stripe.
• Devices: if you turn on device alerts, a push subscription for that browser.
• Technical: IP address, browser and request logs, kept for security and to keep the site running.

Cookies

• A sign-in cookie that keeps you signed in.
• When you arrive through a seller's promotion link, a random visitor ID and the link's code for 30 days, so the seller can see how many people each link brought. They don't identify you.

We don't use advertising or cross-site tracking cookies.

How we use it

• To run auctions: take bids, charge winners, arrange pickup and pay sellers.
• To send messages you need (outbid, won, invoices, pickup reminders) by email, text or device alert, and the optional ones you choose in your notification settings.
• To prevent fraud and abuse, enforce our terms, and meet legal and tax obligations.
• To help sellers catalogue: listing photos and details are processed by an AI model to suggest titles, descriptions and estimates. Your personal information isn't sent to it.

Who we share it with

• The seller of a sale you win: your name, contact details, what you bought and your pickup booking.
• Service providers who run parts of the site for us: Cloudflare (hosting, storage, email), Stripe (payments, payouts, sales tax, tax forms), Twilio (texts and phone verification) and Google (AI cataloguing and Google Drive photo import; Google sign-in if you use it).
• Authorities when the law requires it, and tax authorities for the sales tax we collect.

How long we keep it

We keep your account while it's open. Financial records, bid history and pickup receipts are kept for seven years, because tax and payment rules require it. Other information is deleted or anonymised when it's no longer needed.

Text messages

We text the phone number you verify with your sign-in codes and the alerts you choose (outbid, won, closing soon, pickup). Message frequency varies, and message and data rates may apply. Reply STOP to stop texts or HELP for help. We don't sell or share your phone number, or your consent to receive texts, with anyone for their marketing; it is used only to send our own messages through our text provider, Twilio.

Your choices

• Change your notification settings at any time in your account.
• Ask for a copy of your information, a correction, or deletion of your account by emailing support@simplifynsell.com. Some records must be kept as described above.

Security

Information is encrypted in transit, card details never touch our servers, and access to personal information is limited to the people who need it.

Children

The site is for adults. We don't knowingly collect information from anyone under 18.

Changes

We will post updates here with their date and tell account holders about significant changes.